Wholesale Account Manager

About the Role:

The Wholesale Customer Account Manager (CAM) at Uniti is designed to serve as a critical liaison between customers and the Wholesale Business Unit. This position is instrumental in both pre-sales and post-sales functions, ensuring a seamless and positive experience for customers by supporting Account Executives and directly engaging with clients.

This role is pivotal in fostering customer-centric relationships that drive revenue growth and profitability, reflecting a commitment to delivering a best-in-class customer experience.

What You'll Do: 

Pre-Sales Activities:

• Introductory Engagements: Participate in initial calls with customers to establish a foundational relationship.
• Account Creation: Facilitate the setup of new customer accounts.
• Onboarding and Training: Guide customers in using quoting/ordering systems, as well as managing trouble ticketing and maintenance subscriptions.
• Quote Support: Aid sales teams and customers in submitting quotes through Customer Portal.
• Customer Meetings: Attend meetings with customers when necessary to support sales efforts.

Post-Sales Activities:

• Order Confirmation: Ensure orders are processed by the Service Delivery team and that customers are informed about the personnel handling their orders.
• Service Delivery Assistance: Provide support related to the delivery of services.
• Billing Assistance: Help with billing inquiries and issues.
• Inventory Assistance: Support inventory management and related queries.
• Disconnect Assistance: Assist with the disconnection processes.
• NOC Escalation Assistance: Aid in escalating issues to the Network Operations Center when necessary.

Do You Have:

• At least 8 years of professional experience, ideally within customer operations, or a combination of relevant education and experience.
• Customer relationship skills and a solution focus
• Experience in expanding adoption at enterprise customers
• Understanding of value drivers in recurring revenue business models
• Understanding of the SD-WAN and UCaaS product suites and roadmap
• Data and technology orientation
• Technical ability to speak to customers.
• A college degree is preferred.

Must Haves:

• Customer-Facing Skills: Exceptional ability to build and maintain customer relationships and demonstrate empathy.
• Communication Skills: Strong verbal and written communication skills, along with the ability to work effectively in a team setting.
• Problem-Solving Skills: Capability to analyze complex issues and communicate operational needs clearly.
• Organizational Skills: Excellent organizational abilities, including time management, multitasking, and prioritization.
• Motivation and Independence: Highly motivated, self-starting individual who can work independently or collaboratively.
• Travel: Willingness to travel up to 10% as required.

Physical Tasks- Standing Continuously: 67-100% |Walking Frequently: 34-66% | Sitting: Occasionally: 0-33% | Driving:  Car: Frequently: 34 – 66%

Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing-Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% | Lifting-Lowering >1-15 lbs: Continuously: 67-100%, >15-30 lbs: Occasionally: 0-33%,  >30+lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Frequently: 34-66% | Fine Manipulating: Occasionally: 0-33% 
Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Frequently: 34-66% | Far Vision: Occasionally: 0-33% |Peripheral Vision: Occasionally: 0-33% | Color Discrimination: Occasionally: 0-33%

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Cellular Phone

Type of Driver’s License Required: Driver’s License

The starting compensation range for this job is $81,500 to $124,300. Our compensation approach is designed to be fair and competitive. Pay for this role is based on factors such as your experience, skills, education, and location.

Notice to Non-U.S. Citizens:Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.