Sales Support Specialist-UCaaS

About the Role:

The Sales Support Specialist-UCaaS is a business-to-business sales professional who works with a teamed Account Executive to develop, maintain, and manage the customer account/relationship for long term and future business growth. The Sales Support Specialist-UCaaS this is a legacy product collection, not acquisition...so we assist with renewals, not new acquisition sales.

What You'll Do: 

• Supports workflow process with Account Executive within system tools.
• Provides regular two-way communication between the customer and our team, to provide strong team representation, customer satisfaction/retention.
• Vendor management and compliance (Avaya, Mitel, Jenne, Tiger TMS, Vital, Xima, Swampfox, etc.)
• MACD initiation at an estimate of 791 cases per quarter along with quotes, and Quickbase updates and equipment procurement.
• UCaaS Engineering support.
• Customer support for forensic build and billing audits; customer inventory; Allworx fulfillment and reclamation; competitive pricing quotes; conversion order support.
• Strong relationship management and customer service skills.
• Generate quote proposals and order documents with Uniti operating systems.
• Assists in uncovering solutions that would best address the customer's needs, while coordinating the involvement of the assigned Account Executive.
• Ability to manage time and successfully complete all tasks within the workday.
• High level of initiative and work well in a team environment.
• Ability to work in a fast-paced changing environment and handle deadline pressures well.
• Plans and carries out responsibilities with minimal direction.
• Demonstrate professionalism with customers, peers, and management.
• Achieves expert status in the marketplace by demonstrating Uniti cultural beliefs; properly preparing for each customer interaction; applies superior salesmanship and persuasive presentation skills at the Executive Level; views customer objections as a natural part of the process and maintaining poise under pressure to seamlessly handle those objections; uses analytics to track and improve performance; effectively manages time; keeps abreast of industry trends to improve business acumen.

 

Minimum Qualifications:

• College degree and 3-5 years professional level experience with 1+ years supervisory experience for roles with supervision; or 7+ years professional level related experience with 1+ years supervisory experience for roles with supervision; or an equivalent combination of education and professional level related experience required.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.